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Privacy Policy

Last updated: December 30, 2024

1. Identification of the Data Controller

In compliance with Colombian Statutory Law 1581 of 2012 and Decree 1377 of 2013, we inform you that the controller responsible for processing your personal data is:

2. Applicable Legal Framework

This policy is governed by current Colombian regulations on personal data protection, primarily:

  • Political Constitution of Colombia (Article 15)
  • Statutory Law 1581 of 2012 (General Personal Data Protection Regime)
  • Decree 1377 of 2013 (regulatory of Law 1581)
  • Decree 1074 of 2015 (Single Regulatory Decree for Commerce, Industry and Tourism)
  • Instructions and circulars issued by the Superintendence of Industry and Commerce (SIC)

3. Definitions

For the purposes of this policy, the following definitions are adopted in accordance with Law 1581 of 2012:

  • Authorization: Prior, express and informed consent from the Data Subject to carry out the Processing of personal data.
  • Database: Organized set of personal data that is subject to Processing.
  • Personal Data: Any information linked or that can be associated with one or more determined or determinable natural persons.
  • Sensitive Data: Data that affects the intimacy of the Data Subject or whose improper use may generate discrimination, such as racial or ethnic origin, political orientation, religious convictions, union membership, health-related data, sexual life and biometric data.
  • Data Processor: Natural or legal person who performs the Processing of personal data on behalf of the Controller.
  • Data Controller: Natural or legal person who decides on the database and/or the Processing of data.
  • Data Subject: Natural person whose personal data is subject to Processing.
  • Processing: Any operation on personal data, such as collection, storage, use, circulation or deletion.

4. Information We Collect

At VISUAL 8 we collect information that you provide directly to us when you:

  • Use our contact form
  • Subscribe to our newsletter
  • Contact us by email or WhatsApp
  • Request quotes for our services

The information we may collect includes:

  • Full name
  • Email address
  • Phone or mobile number
  • Company or organization name (if applicable)
  • Any other information you choose to voluntarily provide

Note: VISUAL 8 does not collect sensitive data through its website. In the event that such information is exceptionally required for the provision of a service, express and specific authorization will be requested from the Data Subject.

5. Purposes of Processing

The personal data collected will be used for the following purposes:

  • Respond to your inquiries, questions and information requests
  • Send requested quotes and commercial proposals
  • Send information about our services, news and promotions (only if you have expressly authorized receiving commercial communications)
  • Manage commercial and contractual relationships with our clients
  • Improve our services and user experience on our website
  • Comply with legal, accounting and tax obligations
  • Respond to requests from competent authorities

6. Data Subject Authorization

VISUAL 8 will obtain prior, express and informed authorization from the Data Subject before collecting and processing their personal data. This authorization may be obtained through:

  • Completing and submitting the contact form (which includes a checkbox accepting this policy)
  • Subscribing to the newsletter
  • Communication by email or WhatsApp where the Data Subject expresses their consent
  • Any other mechanism that guarantees the possibility of subsequently verifying the authorization

The Data Subject may revoke their authorization at any time by written request sent to proyectos@visual8.pro.

7. Data Protection

VISUAL 8 implements necessary technical, human and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure or accidental or unlawful destruction. Among the implemented measures are:

  • Use of HTTPS protocol for encrypted communications
  • Restricted access to personal data only to authorized personnel
  • Periodic backup of information

8. Data Transfer and Transmission

VISUAL 8 does not sell, trade or transfer your personal information to third parties without your prior and express consent, except in the following cases:

  • When necessary to comply with the law, court order or requirement from a competent authority
  • To protect our rights, property or safety
  • To service providers who help us operate our website and provide our services, who will act as Data Processors under strict confidentiality and data processing agreements

8.1 International Data Transfer

By using services such as Google Analytics for analyzing our website traffic, your information may be transferred to servers located outside Colombia, specifically in the United States. Google LLC adheres to internationally recognized data protection standards and complies with the EU-US Data Privacy Framework.

By accepting this Privacy Policy, the Data Subject expressly authorizes the international transfer of data to the mentioned data processors, in accordance with Article 26 of Law 1581 of 2012.

9. Data Subject Rights

In accordance with Article 8 of Law 1581 of 2012, as a Data Subject, you have the right to:

  • Know, update and rectify your personal data
  • Request proof of the authorization granted
  • Be informed about the use that has been given to your data
  • File complaints with the Superintendence of Industry and Commerce for violations of the law
  • Revoke authorization and/or request the deletion of your data when constitutional and legal principles, rights and guarantees are not respected
  • Access your personal data free of charge

10. Procedure to Exercise Your Rights

To exercise any of your rights as a Data Subject, you may submit your request through:

Your request must include:

  • Full name of the Data Subject
  • Identification document
  • Clear description of the facts giving rise to the request
  • Notification address (physical or electronic)
  • Documents supporting the request (if applicable)

10.1 Response Times

In accordance with Article 14 of Law 1581 of 2012, response times are:

  • Inquiries: maximum ten (10) business days from the date of receipt of the request
  • Claims: maximum fifteen (15) business days from the date of receipt of the claim

If it is not possible to address the request within these terms, the Data Subject will be informed of the reasons for the delay and the date on which it will be addressed, which may not exceed five (5) additional business days.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or for the period established by applicable legal provisions (accounting, tax, commercial). Once the purpose of processing and legal terms are fulfilled, we will proceed to delete the personal data.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site. For detailed information about what cookies we use and how to manage them, please see our Cookie Policy.

13. Links to Third-Party Sites

Our site may contain links to third-party websites. VISUAL 8 is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of each site you visit.

14. Processing of Minors' Data

VISUAL 8 does not intentionally collect personal data from minors. Our services are intended for persons over 18 years of age. If we detect that we have collected data from a minor without verifiable consent from their parents or legal representative, we will proceed to delete such information.

15. National Database Registry

In compliance with Article 25 of Law 1581 of 2012, VISUAL 8 will register its databases in the National Database Registry (RNBD) administered by the Superintendence of Industry and Commerce.

16. Changes to This Policy

VISUAL 8 reserves the right to modify this privacy policy at any time. Significant changes will be notified by posting on our website with a new update date. We recommend periodically reviewing this policy.

17. Contact

If you have questions, comments or complaints about this privacy policy or the processing of your personal data, you can contact us at:

18. Policy Acceptance

By using our website, submitting information through our forms or contacting us by any means, the Data Subject declares that they have read, understood and accepted the terms of this Privacy Policy, expressly authorizing VISUAL 8 for the processing of their personal data as established herein.

© 2026 VISUAL 8. All rights reserved.

Medellín, Colombia